Watching an elephant really close out of a Jeep at a safari in Namibia.

Privacy Policy

How we handle your data

Who we are

Jacada Travel is a trading name of Wilderness Travel Cayman, part of Wilderness Safaris group. A luxury travel company dedicated to extraordinary journeys.

Wilderness Travel Cayman
℅ CO services Cayman Ltd, PO Box 1008, Willow House, Cricket Square, Grand Cayman, KY1-1001
privacy@jacadatravel.com

Telephone
UK/EU +44 20 3514 0977
US/CA +1 646 895 8368

Information we may collect from you

We will collect information from you through our online enquiry form, over the phone when you call, and when you send emails and other forms of messaging. If you are travelling with any other people, you must ensure that they understand how their information will be used and that they have given their permission for you to share it with us.

Through discussion of your travel plans with Jacada Travel, we may collect the following personally identifiable information in order to communicate with you;

First name
Last name
Email address
Telephone number

It may also be necessary for us to collect some further personally identifiable information in order to reserve flights, hotel rooms, tours etc.

Address information
Date of birth
Passport number
Passport copy
Frequent flyer numbers

Our policy is to avoid asking for any sensitive personal information from you, examples of which include racial or ethnic background, political standing, religious beliefs, mental health or sexual preference, unless we deem it necessary for the type of trip you are embarking on. We may need to ask for information pertaining to your physical health if your trip will be physically demanding or if you require special access due to a disability.

What we do with your information

The primary purpose for collecting your data is to fulfill our obligations to you as your travel company. This includes designing your itinerary and making reservations for accommodation, flights, tours and other travel services on your behalf.

We maintain records of your trip and preferences in order to deliver a high standard of service, to resolve any issues that may arise and to comply with regulatory requirements. Your data is held on our secure servers for a period of five years from the date of travel.

With your permission we may send you travel information and news about our company. We will only do so where you have opted in. You can unsubscribe from these communications at any time by clicking on the unsubscribe link at the foot of any marketing email or by emailing us at privacy@jacadatravel.com.

Sharing your data

3rd party disclosure of your information

To deliver your trip and fulfil our business obligations as a tour operator, we may be required to share some of your information with our trusted contractors, service providers and suppliers.

Jacada Travel does not rent, sell or share your personal information to third party organisations for marketing purposes. Your information will never be given to advertisers.

We may be required to disclose personal information to law enforcement or regulatory authorities where compelled to do so by law. We will always seek to inform you of such a requirement unless we are legally prevented from doing so.

We use paid advertising on social media platforms, including Meta. As part of this activity we may create custom audiences that allow us to show relevant advertising to existing clients and those with similar interests. This data is encrypted and is used solely for audience matching; it is not used by Meta for any other purpose on our behalf. We use Meta pixel and Meta conversion API on our site to match your visit and measure the effectiveness of our advertising campaigns. This operates via cookies and subject to your cookie preferences. For full details review Meta’s privacy policy.

Use of cookies

A cookie is a small text file which is added to your computer’s hard drive whenever you visit or navigate a website. Cookies can serve many functions across the web; most commonly cookies are used to analyse web traffic and web applications. We use Google Analytics tracking cookies to identify which pages are most popular on our website and which content is most engaging to our travellers. These cookies have a very short retention rate and will automatically be removed from your hard drive after this period. The cookies we use help us provide you with a better website experience and a more enriching experience with Jacada Travel. A cookie does not give us access to your hard drive or any personally identifiable information about you. If you wish, you can automatically decline cookies within the privacy settings of your chosen web browser.

How do I change my cookie settings

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit aboutcookies.org or allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit this Google tools website.

Please find below an exhaustive list of cookies that Jacada Travel are currently using.

Bing

MUID: Used by Bing Ads to help determine valid clicks.
MUIDB: Used by Bing Ads to help determine valid clicks.
_uetsid: Used by Bing Ads to assist with event tracking.

CloudFlare

_cfduid: Used by CloudFlare to distinguish users and apply security settings on a per-user basis.

Disqus

disqus_unique: Used by Disqus for internal anonymised statistics.

DoubleClick

IDE: Used by DoubleClick to serve targeted advertisements across the web.
DSID: Used by DoubleClick to serve targeted advertisements across the web.

Facebook

fr: Used by Facebook to help distinguish users.
datr: Used by Facebook to track the user, and help determine whether they are a person or a bot.

Google Analytics

_ga: Used by Google Analytics to distinguish users.
_gid: Used by Google Analytics to distinguish users.
_gat: Used by Google Analytics to throttle requests to their service.
_gac_*: Used by Google Analytics to track campaign-related information about the user.
__utmx: Used by Google Analytics to determine whether a user is included in a content experiment.
__utmxx: Used by Google Analytics to determine the expiry of a content experiment the user is included in.
__utmz: Used by Google Analytics to store the traffic source / campaign for the user.
__utma: Used by Google Analytics to distinguish users.
__utmt: Used by Google Analytics to throttle requests to their service.
__utmb: Used by Google Analytics to determine new sessions/visits.
__utmv: Used by Google Analytics to store visitor-level custom variable data.

Jacada

jam_breadcrumbs: Used by the Jacada website to store previous pages viewed, to help tailor the user experience by surfacing relevant content and pre-populating contact forms.
jam_regions: Used by the Jacada website to store previous pages viewed, to help tailor the user experience by surfacing relevant content and pre-populating contact forms.
country_code: Used by the Jacada website to store the ISO code of the country the user is visiting from, to help tailor the websites content for them.
continent_code: Used by the Jacada website to store the ISO code of the continent the user is visiting from, to help tailor the websites content for them.
currency: Used by the Jacada website to store the user’s currency preference.
JacadaBL: Used by the Jacada website to store the user’s bucket list if they are not signed into an account.
wp-settings-*-*: Used by WordPress to customise the back-end interface.
wordpress_test_cookie: Used by WordPress to manage logged-in users.
wordpress_*: Used by WordPress to manage logged-in users.
wordpress_logged_in: Used by WordPress to manage logged-in users.
jam_gclid: Used by the Jacada website to track which Google AdWords ad the user clicked through from.
jam_refid: Used by the Jacada website to track which advertising campaign the user came through from.
jam_msclkid: Used by the Jacada website to track which Bing ad the user clicked through from.
jsl_security_token: Used by the social login functionality on the Jacada website.
jsl_platform: Used by the social login functionality on the Jacada website.

Wistia

__distillery: Used by Wistia to store information about it’s embedded video player.

Yahoo

B: Used by Yahoo to store login information.

HotJar

_hjClosedSurveyInvites: Used by Hotjar. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
_hjDonePolls: Used by Hotjar. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
_hjMinimizedPolls: Used by Hotjar. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjDoneTestersWidgets: Used by Hotjar. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
_hjMinimizedTestersWidgets: Used by Hotjar. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjIncludedInSample: Used by Hotjar. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Telephone tracking

Our telephone calls may be recorded in order to help protect and train our staff members. Where a call is recorded, you will be notified at the start of a call.

Message frequency may vary depending on your booking status and stage of your trip planning. Standard message and data rates may apply, depending on your mobile carrier.

Opting Out
If you have previously consented to receive SMS from Jacada Travel, you may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number. For assistance, reply with “HELP” to any SMS message you receive, or contact our customer support team at privacy@jacadatravel.com.

Privacy Policy
Your phone number will be handled in accordance with our Privacy Policy. We do not share SMS opt-in consent with any third parties for solicitation purposes.

App Privacy Policy

Our app is called Vamoos and have their own privacy policy for users. Vamoos (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application (the “Application”). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application or make payments, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:

Personal Data
Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to the Application, such as chat, posting messages or responding to surveys. If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Application, please be advised that all data you disclose in these areas may be accessible to other people who accesses the Application (for example travel agents or hotel staff).

Derivative Data
Information our servers automatically collect when you access the Application, such as your native actions that are integral to the Application, including liking, re-blogging, or replying to a post, as well as other interactions with the Application and other users via server log files.

Financial Data
Financial information will never be requested and you not share financial information using the messaging or posting parts of the application

Geo-Location Information
We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services including safety and security information. If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Data
Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide will be stored and used for analysis.

Push Notifications
We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Application permission to access this information.

Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Application to:

1. Compile anonymous statistical data and analysis for use internally or with third parties.

2. Create and manage your account.

3. Email you regarding your account or order.

4. Enable user-to-user communications.

5. Generate a personal profile about you to make future visits to the Application more personalized.

6. Increase the efficiency and operation of the Application.

7. Monitor and analyze usage and trends to improve your experience with the Application.

8. Notify you of updates to the Application.

9. Offer new products, services, mobile applications, and/or recommendations to you.

10. Request feedback and contact you about your use of the Application.

11. Resolve disputes and troubleshoot problems.

12. Respond to product and customer service requests.

13. Solicit support for the Application.

DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users
If you interact with other users of the Application, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online Postings
When you post comments, contributions or other content to the Applications, your posts may be viewed by other users but will not be publicly distributed outside the Application

Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Application. These companies may use information about your visits to the Application and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners
We may share your information with our business partners to offer you certain products, services or promotions.

Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Sale or Bankruptcy
If we reorganise or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

TRACKING TECHNOLOGIES
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Application to help customize the Application and improve your experience. When you access the Application, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Application. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Website Analytics
We may also partner with selected third-party vendors, such as Google Analytics to allow tracking technologies and remarketing services on the Application through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Application, determine the popularity of certain content, and better understand online activity. By accessing the Application, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors.

THIRD-PARTY WEBSITES
The Application may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Application, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Application.

SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

OPTIONS REGARDING YOUR INFORMATION
Account Information
You may at any time review or change the information in your account or terminate your account by removing the application from your device(s). However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by contacting us using the contact information provided below

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

GDPR Compliance
Vamoos Travel App is fully GDPR compliant, ensuring that all personal data is handled securely and in accordance with privacy regulations. We prioritise the protection of our users’ information and are committed to maintaining transparency, security, and control over data at all stages of the customer journey.

Vamoos Ltd, 49 Stile Hall Gardens, London, W4 3BT, United Kingdom

Phone: +44 203 474 0512

Email: Info@vamoos.com

Privacy Requests

We are happy to provide unfettered access to the information that we hold about you, update any information to ensure accuracy or to delete the information upon your request.

To exercise your data protection rights, please contact our privacy team using one of the following methods:

email: privacy@jacadatravel.com
Post: Wilderness Travel Cayman
c/o CO Services Cayman Limited, PO Box 10008, Willow House, Cricket Square, Grand Cayman, KY1-1001

Please include your Full name, Email address, Request type (marketing opt-out, data access, data correction, or data deletion). Our privacy team will respond to your request promptly.

Updated July 2026